ITIL投资回报

        How do you put the ROI in ITIL?  That is the question many IT organizations are grappling with today.  This article is

based on conversations with IT executives in Fortune 2000 companies, all of whom see value in using the ITIL

framework, but are trying to figure out where to start, how to quantify benefits, how to justify it at a business level

and how to make a smooth transition into an ITIL world.  We were on a quest to find the answer and one day, sitting

in the office of a senior executive at one of the largest companies in Detroit, the answer presented itself.  We call this the “Miracle in Detroit” and we want to share it with you.

Introduction

           Every IT manager intuitively understands the difficulty of achieving, and as importantly, demonstrating, a return on investment for technology projects.  We all know the drill – delays, changing requirements, changing environments, all leading to challenges in meeting the stated goals of the project. These issues are particularly acute for large, multi- phase deployments such as an ITIL implementation.

           The IT department has become the central artery of a large number of organizations. This central artery increasingly finds itself in a predicament – increasing dependence on itsservices with decreasing budget is putting an enormous strain on the organization. The annual cost in terms of downtime, compliance costs, and organizational inefficiency is high.

The IT Infrastructure Library (ITIL) offers a solution. But a first

look at ITIL can be challenging for IT managers: A massive

high cost project which is hard to sell to management and promises returns many years in the future and only after significant investment. If you can pick concrete milestones and, for each milestone, demonstrate and measure the value provided to the organization, much of this risk would be mitigated.

What can you pick as a first milestone in an ITIL project which will make others say: “Wow, yes this is the right way to go?” What can you do to get management to buy into your vision? Read on

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